Privacy Policy – Trriple Payments LLC

Trriple Payments LLC (“Trriple”) values the privacy rights of its customers, merchants and corporate clients, and works aiming to keep safe and protect the personal information of the them.

This document presents Trriple’s policy on the management of personal information. Trriple is not entitled to share any personal information or potentially personal identifying information except in accordance with this privacy policy.

By accepting the terms and conditions of Trriple, you agree to accept this privacy policy.

Trriple reserves the right to change this privacy policy at any time, in such case Trriple will publish the new changed policy in Trriple’s website.

Throughout this document, Trriple will refer to Trriple website, software, App, web portal and platform collectively as “Trriple Services”.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information.

What personal information do we collect from the people that uses Trriple Services?

When registering on Trriple Services, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, Emirates ID data, Passport Data or other details to help us serve you better.

The businesses wanting to work with Trriple as Merchants to accept Trriple as a medium of payment or as Agents to provide top up services and/or other over the counter services for Trriple, must also present the information of their bank account, business registration documents and other related information to verify the legality and the operation of the business.

We collect information from you when you register on Trriple services, fill out a form or enter information on our App, Web Site or Web Portal. When you use Trriple Services, we record your transactions and operations in our service, and we may collect information about your location, computer or mobile device. Additional information about you or from you may also be collected in other ways, including answers to surveys, marketing campaigns or interactions with our customer service area.

How do we use your information?

We may use the information we collect from you when you register, make a transaction, sign up for our newsletter, respond to a survey or marketing communication, surf the website, web portal or the app, or use certain other features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website, web portal and app in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other feature.
  • To quickly process your transactions.
  • To ask for ratings and reviews of services or products
  • To follow up with them after correspondence (live chat, email or phone inquiries)
Trriple may also use certain information about you with third parties, without identifying you as an individual. This with the purpose of business intelligence analysis, technical diagnostics, marketing content and security ensuring.

How do we protect your information?

We do not use vulnerability scanning and/or scanning to PCI standards. As of now, we only provide Trriple services based on the balance of your mobile wallet. We never ask for credit card numbers.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places a transaction, submits, or accesses their information to maintain the safety of your personal information. Trriple stores your information securely in its servers, which are implemented in accordance with the best practices in the industry related to security and personal data management.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We also collect the Log file information reported by your browser when you visit our website, although, this Log file is automatically reported by your browser every time you visit a website. The information of this Log file may include Internet Protocol (IP) address, browser type, number of clicks, pages viewed, and other information related.

We use cookies to:
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly. It won't affect the user's experience that make your site experience more efficient and may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website, web portal and app hosting partners and other parties who assist us in operating our services, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Other Trriple users that make transactions with you may have access to some of your information, such as phone number, name and other public profile data.

Trriple will also share your information with government entities, representatives or law enforcement authorities when they require us to do so, in order to comply with legal mandates or to report activities that may seem suspicious, or that can prevent illegal actions. Trriple might also share information with the mentioned entities when we consider that such information can be useful to prevent physical harm, illegal actions, money laundry, financial loss and breaches in our policies and agreements.

Except as otherwise described in this Privacy Policy, Trriple will not disclose Personal Information to any third party unless required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law, comply with legal process served on us or our affiliates, or investigate, prevent, or take action regarding suspected or actual illegal activities; (b) to enforce our User agreement, take precautions against liability, to investigate and defend ourselves against any third-party claims or allegations, to assist government enforcement agencies, or to protect the security or integrity of our site; and (c) to exercise or protect the rights, property, or personal safety of Trriple, our Users or others.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website, web portal or App. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We have not enabled Google AdSense on our site but we may do so in the future.

Trriple agrees to the following:

Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website. Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:
  • On our Privacy Policy Page
Can change some of your personal information:
  • By calling us
  • By logging in to your account
Does our site allow third-party behavioral tracking?
It's also important to note that we do not allow third-party behavioral tracking

Children Online Privacy Protection

We do not specifically market to children under the age of 18 years old.

Trriple does not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to register in Trriple Services.

No one under age 18 is allowed to provide any personal information to Trriple. If we learn that we have collected personal information from a child under age 18 without verification of parental consent, we will delete that information as quickly as possible.

Fair Information Practices

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email
  • Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

SPAM

We collect your email address in order to:
  • Send information, respond to inquiries, and/or other requests or questions
  • Send you additional information related to your product and/or service
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
We agree to the following:
  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
  • Follow the instructions at the bottom of each email. and we will promptly remove you from marketing, newsletter and transaction notification correspondence.
  • We might still use your email to communicate with you for customer service purposes.
Notification Procedures

Trriple reserves the right to send the customers notifications, when it is required by law, when there is a marketing campaign, when a transaction is processed or when other business-related event happens. Trriple reserves the right to determine the form and means of providing notifications to its clients.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

Trriple Payments LLC.
Office 307, Emarat Atrium Building,
Sheikh Zayed Road,
P.O. Box 555909, Dubai, UAE
support@trriple.com
www.trriple.com
Phone: +971-4-3300030