THE NEXT GENERATION MOBILE WALLET

Purpose

The Product Manager is responsible for the product planning and execution throughout the product lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing and support to ensure revenue and customer satisfaction goals are met. The Product Manager’s job also includes ensuring that the product supports the company’s overall strategy and goals.

Key Responsibilities

People / Team

• Contributes to the flow of communication within the Product Management and wider Strategy and Marketing teams, by actively participating in team meetings.
• Works alongside Innovation and Digital / IT to enact product systems and process change / enhancement.
• In support of Product Marketing Manager, engages with team in the preparation of product marketing plans and the establishment of performance objectives in accordance with Trriple Payments annual planning and performance management policies and processes.
• Maintains product management staff by recruiting, selecting, orienting, and training employees.
• Performs other such roles and duties as may be reasonably required by the Management or by any other representative of the Employer designated from time to time by the Employer.
• Maintains product management staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.

Product Management

• Determines customers' needs and desires by specifying the research needed to obtain market information.
• Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas and/or product or packaging changes.
• Assesses market competition by comparing the company's product to competitors' products.
• Provides source data for product line communications by defining product marketing communication objectives.
• Obtains product market share by working with sales director to develop product sales strategies.
• Respond in a timely fashion to all enquiries/requests for product information and/or changes
• Leverages internal and external data sources to improve the Trriple’s understanding of product markets, competitors activities (as it relates to products and pricing), and consumers, in order to make better ‘fact-based’ decisions to direct product marketing management activities.
• Develops expert knowledge of existing systems and facilitate creation of mechanisms to track current and future state architectures aligned with the product roadmaps
• Drives future state architecture to support multiple business areas with Trriple eco system to ensure technology system direction is aligned with business needs and priorities.
• Provides information for management by preparing short-term and long-term product roadmaps and special reports and analyses; answering questions and requests.
• Brings new products to market by analyzing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules with engineering and manufacturing.
• Introduces and markets new products by developing time-integrated plans with sales, advertising, and production.
• Determines product pricing by utilizing market research data; reviewing production and sales costs; anticipating volume; costing special and customized orders.
• Completes operational requirements by scheduling and assigning employees; following up on work results.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Risk and Compliance

• With support of internal and external stakeholders, ensures currency and compliance with relevant regulation, legislation and ‘good market practice.’
• Ensures familiarity and compliance with Tripple Payments policies and processes.
• Performs other such roles and duties as may be reasonably required by Business and Marketing

Work Experience

Required

• Minimum 5 years of experience as a Product Manager and 8 years in total
• Substantial product management planning and operations experience
• Demonstrated history of product marketing and management strategy development and execution
• Sound experience in product performance management
• Strong product management experience in customer centric industries
• Conversant with relevant consumer banking and financial regulatory regime
• Bachelor’s degree (MBA preferred)
• Technical background, with experience in mobile money, banking and payments solution

Preferred

• Project management experience
• Brand management experience
• Mobile Financial Services / Fintech industry knowledge